Employees, along with certain students & external support personnel, can use Microsoft's Remote Desktop software to access college computers while off-campus.
If you are using a Windows-based computer at your off-site location, click on the Start menu and type in Remote Desktop Connection to launch the remote access program. Mac users can install the Microsoft-branded client from the Apple App Store at https://apps.apple.com/us/app/remote-desktop-mobile/id714464092. Android or iOS users should download the most recent Microsoft Remote Desktop app from their respective app stores. Linux users will need to find an RDP client that has RD Gateway functionality and works with their distro; Remmina (https://remmina.org) may be a viable choice for some users.
Please Note: Multifactor authentication is required for Richland personnel who are using the remote system. If you have not done so already, please contact the Technical Services Department or the TLC to configure multifactor authentication on your account before proceeding.
The following instructions are written for Windows-based computers. You will need to perform similar steps on other operating systems; please contact the Tech Services department or the TLC if you need assistance setting up your remote client software.
1. Open the Remote Desktop Client
2. If the General, Display, etc. tabs are not visible, click on the Show Options button. Your screen should look like this:
3. In the Computer field, enter the name of your computer. If you do not know the name of your computer, you can view a list of machines that you have recently logged in to at https://myaccount.microsoft.com/device-list
4. In the User name field, enter RCC\username (where username here is your Richland NetID username)
5. To save your username & password, click the Allow me to save credentials checkbox
6. Click on the Advanced tab, then the Settings button (as shown below):
6. Click on the Use these RD Gateway server settings radio button
7. In the Server name field, enter remote.richland.edu
8. For the Logon method, select Ask for password
9. Check both of the checkboxes that are on this screen
10. Click OK
11. Click Connect
12. When prompted, enter your Richland NetID password
13. Agree to any warning boxes that may appear
14. You will be prompted to confirm your login attempt on your Microsoft Authenticator app; verify that you are attempting to sign in